Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across the UK.
Do you offer returns?
Yes, Lumé Manchester offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
info@lume-manchester.com
How do I start a return?
Email us at:
info@lume-manchester.com
About us
Lumé Manchester was created with a refined vision: to bring together timeless pieces that embody elegance, ease and quiet confidence.
Designed with modern British living in mind, our collections celebrate modern femininity through clean silhouettes and elevated simplicity.
At Lumé Manchester, fashion is not just worn. It is felt.
This is my third order now and they've never let me down, and it came far quicker than I expected.
I love they have styles that actually suit me. The fit is spot on, definitely be back for more
So glad I found this shop. Dead easy to order, delivery was free, and everything feels a cut above what you get on the high street
I emailed with a question before ordering and they got back to me the same day. Ever so friendly and genuinely helpful.
You can tell they really care about what they sell. Beautifully made my cardigan has become a firm favourite
Ordered a dress for my sister's birthday and she absolutely adored it. Arrived beautifully packaged and right on time. Smashing service
It's rare to find a shop with clothes that suit me at my age without feeling frumpy. My new jumper is lovely. I'll be ordering again
Free Shipping With Royal Mail
Every order ships completely free, sent with Royal Mail right to your front door. There are no hidden costs at checkout and no minimum spend to worry about. Once your order is on its way, you'll be able to follow it every step of the way, so you always know exactly when it's arriving. No surprises, just your order on its way to you.
100% Secure Payment
Paying with us is safe and simple. You can choose credit card, Google Pay, Apple Pay or Shop Pay, whichever suits you best. Every payment is fully protected and your details are always kept private and secure. Whatever you decide, you can check out knowing your information is in safe hands.
30-Day Return Guarantee
We want you to be truly happy with what you order. If something isn't quite right, you have a full 30 days to send it back to us for your money back. There's no complicated process and no awkward questions. Just email us at info@lume-manchester.com and we'll talk you through it and sort everything out for you. It's our way of making sure you can shop with complete peace of mind.